Shipping policy

Shipping Policy

At Maison Estrellas, we strive to ensure that your orders are delivered safely and on time. Please review our shipping policy carefully before placing an order.

1. Processing Time

  • All orders are processed within 1–2 business days after confirmation of payment.
  • Orders placed on weekends, or public holidays will be processed on the next working day.

2. Delivery Timeline & Shipping Charges

  • UAE Deliveries
    • 1–3 working days
    • Flat shipping fee: AED 35
  • GCC Deliveries
    • 2–5 working days
    • Flat shipping fee: AED 100
  • Ensure accurate details — Please provide your complete address and contact information to help us deliver your order without delays.
  • Important notice — Delivery times may occasionally be affected by unforeseen factors such as weather, logistics challenges, or customs procedures for international shipments.
  • Special promotions — We occasionally offer complimentary shipping, which will be clearly highlighted on our website and social media channels.

3. Order Tracking

  • Once your order is dispatched, you will receive an email/SMS with tracking details.
  • Customers can track their orders using the courier partner’s website or tracking portal.

4. Undeliverable Orders

  • Please ensure your shipping address and contact information are accurate at the time of placing your order.
  • If an order is undeliverable due to incorrect address or failed delivery attempts, reshipping charges may apply.

5. Contact Us

For any shipping-related queries, please contact our support team:
📧 support@maisonestrellas.com
📞 +971 555880321