Return, Exchange & Replacement Policy

1. Refund & Exchange Overview

• Returns may be requested for a refund to your original payment method.
• Exchanges are resolved via product replacement or store credit (see Section 3).
• Both must be requested within 7 working days of delivery.

2. 7-Working-Day Return & Exchange Policy

• The product must be unused, unwashed, and in its original packaging with tags intact.
• A return or exchange is applicable if:
  • The product received is defective, damaged, or different from what was ordered.
  • The size delivered is incorrect (subject to stock availability).
  • You simply wish to return the item or exchange it for another using store credit.

3. Refunds & Store Credit

• Refunds: Once your returned item is received and inspected, we will process a refund to your original payment method. [Processing time 7–10 business days]
• Store Credit: If you prefer an exchange but the replacement item is unavailable, we will issue store credit equal to the product value, usable on any future purchase.
• To claim a refund or store credit, you must contact our support team within the 7-working-day window.

4. Process for Requesting Return/Exchange & Return Shipping

• Request Submission: Contact our support team via email or phone within 7 working days of receiving your order. Provide your order number, details of the issue, and photos/videos of the product.
• Approval & Return Instructions: Once your request is approved, our support team will share the return shipping address. Customers are responsible for all return shipping costs. You must send the item back to us using a trackable courier service at your own expense.
• Inspection & Resolution: After receiving and inspecting the returned product, we will either ship the replacement product, issue store credit, or process your refund, as applicable.

5. Non-Eligible Items

• Products returned without original tags/packaging.
• Items that show signs of use, wear, washing, or customer-caused damage.
• Accessories and final-sale items.
• Hemmed pieces. Hemming is offered free of charge but is final sale — hemmed items cannot be returned or exchanged.

6. Shipping & Delivery

• Delivery timelines: UAE — 1–3 business days. GCC — 2–7 business days.
• For defective/damaged items, we will cover the shipping cost for the replacement or return.
• For size- or preference-based returns/exchanges, the customer may be required to bear the return shipping charges.
• GCC customs fees: Any customs duties or import fees applicable to GCC (non-UAE) orders are the customer's responsibility.

7. Contact Us